Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in a dynamic, international environment? Our Customer Service (CS) team in Etten-Leur is looking for a new colleague to help us maintain and elevate the high service standards Thetford is known for worldwide.

              Customer Support Engineer (32-40 hrs)

- Enthusiastic and solution-oriented-
 

Our international Customer Service organization includes the central support team in Etten-Leur and local CS teams across Europe, Australia and China. The CS Support team acts as the central hub, coordinating service efforts and supporting our subsidiaries and international partners.

You'll be part of a motivated and experienced team that values collaboration, innovation and continuous improvement. With your fresh perspective, you’ll help us push our service offering to the next level.

Your tasks and responsibilities:

• Be the go-to contact for international sales & service offices on product-related challenges.
• A technical bridge between our customer service team and an engineering department.
• Work closely with local service engineers to find effective, customer-focused solutions on different technical problems.
• Help to optimize the efficiency of CS-related processes using modern tools and systems.

What you bring:

• A Bachelor’s degree (preferably a technical degree or similar).
• Process and quality oriented.
• Strong communication skills and a proactive, solution-driven mindset.
• A team player who enjoys working with international colleagues.
• Fluency in English (both written and spoken).
• Eagerness to learn and develop professionally.

An offer you can't refuse

• A challenging role in an international company.
• A competitive salary with excellent secondary benefits.
• Hybrid working options.
• 34 vacation days per year (including a planned Christmas break).
• The option to enjoy a Friday afternoon off—start your weekend early!
• Opportunities to grow through education and training.
• The freedom to explore new tools and technologies in your role.

Ready to make a difference in a supportive, global team?
Apply now and become part of our journey toward smarter, more connected customer service.

About Thetford

At Thetford we have a passion for camping and travelling. Based on that passion, we develop and innovate high-quality sanitary systems, refrigerators, cooking equipment and toilet care products for the camping- and watersports market. High-quality products that you can expect from an international market leader. From different locations in Europe, Australia and China, 700 employees work together on product innovations and improvements to achieve the best results for our customers.

We attach great importance to cooperation, entrepreneurship, customer and service orientation, working with passion, taking responsibility, flexibility and transparent communication.

Are you our new Customer Service Engineer?

Send your CV and a short motivation to jobmail@thetford.eu or apply through the button. Questions? Reach out to Yara Olsthoorn at 06-51606856.